Delivery & ReturnsThank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our delivery & return policy.
DeliveryThe deliveries are carried out by designated carriers depending on the country of delivery. The customer is informed by email of the date of delivery, as well as of the tracking number of its order. The customer may at any time track the parcel via a hypertext link that allows access to the carrier’s website. Lina Asmar strives to make deliveries within a maximum period of fifteen (15) business days. In the event of the absence of the customer at delivery time, a delivery notification informs the customer of the procedures for storage and provision of its parcel. In the event of an incomplete or erroneous address, the costs for redelivering the parcel shall be borne by the customer. The customer is fully liable for the products from the receipt thereof.
Delivery ProblemsIn the event that the parcel is lost or not delivered by the carrier, a claim must be made to the carrier. LINA ASMAR cannot be held liable for any late delivery due to customer unavailability after several appointment proposals with the carrier. For orders made locally in Lebanon and not delivered within fifteen (15) business days, the customer will be able to cancel its order by registered letter with acknowledgement of receipt. The sale will thus be considered canceled upon receiving the registered letter, provided that the delivery did not take place before the letter was received.
ReturnsUpon the delivery of the customer’s order, the customer is advised to check the external condition of its parcel. In case of visible damage, the customer is advised to refuse to receive the package from the carrier. The customer is also advised to check the compliance of the products with its order. In the event that products are missing, broken or not compliant with the order, the customer is asked to contact Customer service within seven (7) days following receipt of its order. The customer has up to fourteen (14) days to return its products. In no other case any return can be made.
Return ProcessTo return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Jal el Dib Highway
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.<
ExceptionsFor defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
+961 71 514 400